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Refund policy

EverythingPadel Return Policy

We want to make returns as simple and hassle-free as possible! Here’s how you can return your item:

How to Request a Return

  1. Log in to Your Account at EverythingPadel
  2. Go to “Orders” and select the item(s) you’d like to return
  3. Once your request is approved, we’ll send you a free prepaid return label via email
  4. Pack your item securely and drop it off at a Royal Mail Post Office Counter.  Make sure you get a receipt and keep it until we process your refund. (Note: do not drop off at a Collect+ shop or arrange a collection
  5. Once we receive the item in unused and undamaged condition, we’ll process your refund.

Need Help?

If you have any questions, message us on WhatsApp at +44 7432442734 – we’re happy to assist! 

Items That Cannot Be Returned

To keep things fair for everyone, there are a few situations where we cannot accept a return or offer a refund:

Rackets

•Rackets that have been used on court

•Rackets where the plastic wrap has been removed

•Rackets with:

•Ball marks

•Scuffs

•Signs of use

 Even if it’s “only been used once”, we can’t accept it back — as we’re unable to sell it as new.

⸻

Opened Products

•Any item where original packaging has been removed or damaged

•If we can’t resell it as brand new → it cannot be returned

⸻

Grips & Balls

•Grips that have been opened

•Balls that have been opened or used

⸻

Bags & Clothing

•Must be:

•Unused

•No marks or damage

•Tags still attached

⸻

General Rule

If an item shows any signs of use or cannot be resold as new, we won’t be able to accept a return.

Order Cancellation Policy

We get it—sometimes plans change! If you need to cancel your order, just send us a quick message on WhatsApp at +44 7432442734 as soon as possible.

 Important Notes:

  • Orders can only be cancelled before they are shipped. Once dispatched, you’ll need to request a return instead.
  • Refunds for cancelled orders will be processed within 1 business day.

Need help? Drop us a message—we’re happy to assist! 

Faulty Product Policy

We’re all about top-quality gear, but if you’ve received a faulty or damaged item, we’ll get it sorted ASAP! 

How to Report a Faulty Item

1. Message us on WhatsApp at +44 7432442734 with the following:

  • Your order number 
  • A brief description of the issue 
  • 5-8 clear photos of the product from different angles 
  • 1 short video showing the fault 

2. Our team will review the issue and offer a replacement, repair, or refund where applicable.

Important Notes:

  • If a return is needed, we’ll provide a free prepaid return label so you don’t have to worry about shipping costs.

We’ll make sure you’re back on the court with the right gear in no time! 

Terms + conditions

1. About Us These Terms & Conditions apply to all purchases made via the EverythingPadel website. By placing an order, you agree to be bound by these terms. ⸻ 2. Products We sell padel-related equipment including rackets, shoes, bags, accessories, and related items. We aim to ensure all product descriptions, images, and prices are accurate. However, minor variations may occur. ⸻ 3. Orders • All orders are subject to availability and acceptance • Once an order is placed, you will receive confirmation via email • We reserve the right to cancel or refuse any order A contract is only formed once your order has been dispatched. ⸻ 4. Pricing & Payment • All prices are listed in GBP (£) • Prices include VAT where applicable • Payment must be made in full before dispatch We reserve the right to change prices at any time. ⸻ 5. Delivery • Orders are dispatched via Royal Mail or other courier services • Delivery times are estimates and not guaranteed • We are not responsible for delays caused by couriers or external factors Risk passes to the customer upon delivery. ⸻ 6. Returns & Refunds Please refer to our Returns Policy. In summary: • Items must be returned unused and in original condition • Returns must be requested within 14 days of delivery • Refunds are processed once the item is received and inspected We reserve the right to refuse returns that do not meet these conditions. (UK law requires clear cancellation rights and return conditions for online purchases, including a 14-day cooling-off period.) ⸻ 7. Faulty or Damaged Items If an item is faulty or incorrect: • Contact us as soon as possible • Provide evidence (photos/videos) • We will offer a repair, replacement, or refund where appropriate ⸻ 8. Order Cancellations • Orders may only be cancelled before dispatch • Once dispatched, orders must follow the returns process ⸻ 9. Customer Responsibilities You agree to: • Provide accurate and up-to-date information • Ensure delivery details are correct • Not misuse or damage products ⸻ 10. Intellectual Property All content on this website (images, text, branding, logos) is owned by EverythingPadel and may not be used without permission. (Intellectual property clauses are essential in e-commerce terms to protect your brand and content.) ⸻ 11. Limitation of Liability To the fullest extent permitted by law: • We are not liable for indirect or consequential losses • Our liability is limited to the value of the product purchased (These clauses help protect online businesses from excessive claims.) ⸻ 12. Website Use You agree not to: • Use the website for unlawful purposes • Attempt to disrupt or damage the website • Misuse any content or data ⸻ 13. Changes to Terms We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes. ⸻ 14. Governing Law These Terms & Conditions are governed by the laws of England and Wales. ⸻ 15. Contact If you have any questions, contact us via:  WhatsApp: +44 7432442734
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